Tunnel Ridge Ranch Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tunnelridge.com.au (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

In the course of registering for an event or camp, we also are required to take registration information in regards to the participants health, special dietary needs, emergency contact information, medical details such as Medicare number, behavioural challenges we must know to provide the care needed in a camp setting, medication information for the participant, and other information depending on the type of camp. We refer to this information as “Registration Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Registration Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Personal Information that we collect to provide you with a camp or event service tailored to the specific information you supply for us.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use VenueLife to power our online registration portal. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at trr@tunnelridge.com.au or by mail using the details provided below:

PO Box 266, Landsborough, QLD, 4550, Australia


Online Registrations are payable at the time of booking to guarantee your spot at camp. Unless otherwise noted on the Registration Portal or unless agreed with Tunnel Ridge Management in writing prior to registration, all camp fees and merchandise fees are payable at the time of registration to secure your spot at an event or camp.


Refunds for individual holiday camp or event fees where registration is done online are only available on a case by case basis. We allow cancellation of camp registrations for illness, injury, or other unforeseen events that make attendance at said event impossible for the participant. In such events, we take a compassionate approach to refunding any monies paid. Within 7 days of camp dates, all fees are considered non-refundable unless otherwise agreed to by Tunnel Ridge Ranch Management.